Member Satisfaction Survey

TELL US YOUR THOUGHTS ABOUT YOUR TRUST HEALTHCARE
Your voice matters! We want to know how we are doing and where we need to improve. Complete this short survey and share your thoughts with us. Your sentiments will help us shape future priorities, services and options. This short survey should take less than 10 minutes of your time. Your responses are confidential.

At the Trust, we know how important healthcare is to you and your family. We work hard to ensure we provide you with quality, affordable healthcare now and in the future. Thank you for your time.

Begin Survey
The survey is closed.
Medical Plan / Medical Carrier Questions
What medical health plan are you enrolled in:
Answer required
Are you happy with your medical plan choice this year?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Are you happy with the customer service you receive from your medical plan (call center representatives, email responses, chat, retiree meeting on-site representatives)?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Are you happy with the support programs that are offered from your medical plan (in-home visits, diabetes management, and medication adherence programs)?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your medical doesn't offer you the support programs you need?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
If you could choose extra benefits to be added in the future to your medical plan, which ones would you choose? (Choose no more than 3)
Answer required
Pre-packaged meals delivered to your home
Transportation to medical appointments
Transportation to non-medical appointments (grocery store, senior center, etc.)
Home services such as light housekeeping, meal prep, laundry
Prescription door drop from local pharmacies
Grocery shopping services (Instacart, Shipt, etc.)
Structural home modifications when needed after illness or injury (wheelchair ramps, tub/shower modifications, etc.)
Patient lifts in home for caregivers unable to transfer members with mobility issues
Periodic personal hygiene services (barber, beautician, foot care in home)
Pet care services/service dog support for situations where members are in confinement (nursing home, rehab or hospital)
Personal emergency response system (Life alert or similar)
Adult day health services (daycare)
Pest control services
Social interaction services (someone to come to a member's home for company and wellness checks)
Long-term care facility benefits in a situation where members cannot care for themselves at home because they either live alone or with someone who cannot physically care for them.
Other
Please Specify
Do you feel that your medical plan communicates with you enough?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your medical plan communicates with you too much?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your medical plan offers you enough choice when selecting a provider (doctor or hospital) in your area?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your plan does not offer enough providers in your area?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
During conversations with your healthcare provider, does your provider state your medical plan provides adequate coverage for your health conditions?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel your medical plan has a robust mental health benefit?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your medical plan could provide better mental health benefits?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Would you like to see other health plans offered in your state?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel your health plan options are more than adequate for your state?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does your plan include Optum Rx?
Yes
No
OptumRx Plan questions
Are you happy with your prescription drug plan (Optum) this year?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Are you happy with the customer service you receive from your prescription drug plan (Optum) (call center representatives, email responses, chat, retiree meeting on-site representatives)?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Are you happy with the support programs that are offered from your prescription drug plan (Optum)?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your prescription drug plan (Optum) doesn't offer you the support programs you need?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Would you prefer lower out-of-pocket prescription drug costs (copays) over extra program benefits within the medical plans?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your prescription drug plan (Optum) communicates with you enough?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your prescription drug plan (Optum) communicates with you too much?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your prescription drug plan (Optum) covers enough of the medications your provider prescribes for you?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Do you feel that your prescription drug plan (Optum) does not cover enough of the medications your provider prescribes for you?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
During conversations with your healthcare provider, does your provider state your prescription drug plan provides adequate coverage for your medications to treat your health conditions?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
During conversations with your healthcare provider, does your provider state your prescription drug plan does not provide adequate coverage for your medications to treat your health conditions?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does your health care provider state that your prescription drug plan is easy to work with when it comes to renewals and prior authorizations?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Does your health care provider state that your prescription drug plan is difficult to work with when it comes to renewals and prior authorizations?
Answer required
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Submit
Thank you for completing our survey.